Olum's Vestal, Mattydale, Bridge Street
All in stock merchandise, not delivered within the 90-day period will be voided and will be subject to a 10% restocking fee.
The 90 day period begins on the written date. If a product is not in stock and arrives after the 90 day period, the product must be dated for delivery or pick up within 10 days of receiving it into inventory. Orders that are not complete will be held until the last piece arrives in inventory. Once the last piece is in inventory, the complete order must be dated for delivery or pick up within 10 days.
All special order merchandise requires a 50% deposit at the time of the sale. Special Orders cannot be canceled or changed once the product has been ordered. There will be no refund and/or credit on Special Order products. Please refer to Olum’s return policy for more details.
Orders financed through Olum’s Magic Circle require a 15% deposit.
Merchandise not in stock at the time of the sale, including those financed through any Third Party require a minimum 10% deposit before the order is placed with the manufacturer.
All merchandise on hold; without a delivery date, will require a minimum 10% deposit.
Electronics – 30 days maximum hold
Olum's Clearance Center
Olum’s Clearance Center must have product picked up within 7 days or delivered within 14 days. We do not hold product sold in the Clearance Center.
Floor Samples
Olum’s product sold off the floor must be picked up or delivered within 10 days. We do not hold Floor Samples at any location.
Furniture & Interiors Policy
Subject to inspection; unopened merchandise with the exception of Special Orders, will be accepted for return for credit within 3 days of a customer accepting product. Any assembled or modified items are unable to be returned.
Any customer accepting merchandise that is not fully satisfied with their purchase must initiate, and be granted approval of a return, within 3 Days after taking possession of merchandise. This includes product that does not fit. Measurements of delivery pathway (exterior and interior) and product measurements are the sole responsibility of the customer. All approved returns are subject to a minimum 20% restocking fee and will be deducted from the original purchase price. Delivery/Install/Set-Up service charges are non-refundable. Any merchandise that needs to be retrieved by Olum's will incur a fee up to a full delivery charge for this service. All furniture will be examined before any credits are made; furniture must be clean, free of defect, pet hair, smoke etc...
Special Order Purchases cannot be returned or credited. On occasion, a Special-Order product may be approved for return if the product can be returned to the manufacturer. In this instance, Special Order products are subject to a minimum 20% restocking fee. Once a special order has been placed, it is non-cancelable and will incur the subjected restocking fee.
Customer’s delivery fee is non-refundable. A re-delivery fee will be incurred for reselected product.
We reserve the right at any time to fix, repair, or replace your furniture at our discretion and in accordance with manufacturer’s warranty.
Any item purchased during an Olum's Event promotion (ex. Tent Sale, Parking Lot Sale, Sidewalk Sales etc...) labeled as: open box, used or serviced, as-is, closeouts, while they last; All sales are final and will not be accepted for return.
Bedding Policy
Please refer to our REST ASSURED WITH OLUM'S 40 NIGHT COMFORT GUARANTEE (below) for details and restrictions.
Appliance Policy
All exchanges/returns must be approved by Olum's management. Authorized exchanges/returns will incur a minimum 20% restocking fee.
Appliance purchases may be returned for a credit under the condition that; it is returned in the accepted condition, merchandise must have all the original factory packaging, able to be returned to stock or sent back to the manufacturer. Any fees that are incurred as a result of returned product to manufacturer will be charged to the customer. Special Ordered Appliances excluded. All purchases must meet these qualifications and be returned within 3 days of the purchase date. Any items, approved for exchange, that involve Olum's delivery service for unwanted merchandise will be charged up to a full delivery charge.
Items missing anything such as: factory packaging, owners-manual, registration card, or parts will not be accepted for exchanges, returns, or credit.
Appliances that are accepted at delivery, should be inspected by the consumer. Any merchandise that is hooked up and used will not be accepted for return. If your product is determined to be defective at time of delivery, Olum's will provide authorized repair in accordance to the manufacturer’s warranty. Returns will only be accepted if approved by the manufacturer.
Any product that is requested, Any appliance (except special orders) that is ordered inaccurately (ex. sizing, colors, fuel type etc...) and has been delivered will be subject to a minimum 20% restocking fee. If a re-select is made due to one of these errors, a new delivery fee will be charged.
Delivery/Service fees of any kind are not refundable.
Any Special Order such as: built-in refrigeration, wall ovens, cooktops, range-tops, range hoods, hood blowers, dishwashers, are not returnable.
Any product that a customer receives at no charge due to a manufacturer’s promotion will be unable to exchange/return merchandise. At Olum's discretion, we will assist on a case-by-case basis with each customer to get authorization on an exchange from the manufacturer should this situation arise.
Rebates are honored by the manufacturer. Olum's is not responsible for Manufacturer or NECO consumer rebates. Denied rebates will not be paid out by Olum's for any reason. Rebates provided to customers are solely their responsibility. We may assist with following up on information regarding rebate submissions by providing a phone number or e-mail.
Electronics Policy
TV's and audio components will be accepted for a full refund when returned in unopened original condition. Returns must be initiated and completed within 3 days of the original purchase. Damages must be reported to the Store Manager within 3 days. TV exchanges can ONLY BE HANDLED IN VESTAL by the Store Manager. The unit will be inspected, plugged in and accessed in person at the VESTAL location within the first 3 days. All TV Packaging and original box must accompany the TV.
We do not accept TV returns or exchanges at any other location including the Warehouse.
After 3 days, any damaged or defective merchandise will be serviced or replaced at the manufacturer’s discretion. Customers must contact the manufacturer directly in such cases. Olum's will assist in providing customers with phone numbers and proof of purchase as needed.
Outdoor Equipment Policy
Merchandise that has been accepted by the consumer that has been opened, used, or modified will not be accepted for return. No outdoor equipment product can be returned due to defects. All defect and repair issues must be handled through the manufacturer. Examples of outdoor equipment are natural and LP gas grills, lawnmowers, snowblowers, pressure washers, or any other equipment that uses gas or oil.
Outdoor Equipment is sold with a manufacturer’s warranty. Any repair must be performed by an authorized service center. Olum’s is not authorized to service Outdoor Equipment. Olum’s will provide a list of Service Centers to our customers.
If your item is in need of repair, consumer will need to contact the manufacturer for an authorized servicer. No returns will be accepted for defective product.
Vacuums Policy
Returned vacuums will be accepted for full credit when they are brought back in unopened original condition. Returns must be initiated and completed within 3 days of the original purchase.
Vacuums are sold with a manufacturer’s warranty. Any repair must be performed by an authorized service center. Olum’s is not authorized to service Vacuums. Olum’s will provide a list of Service Centers to our customers.
*Olums reserves the right to inspect, review and deny any return. Olum’s reserves the right to repair/replace product under the manufacturer’s guidelines and discretion.
Delivery/Service fees of any kind are not refundable.
Labor, assembly, delivery, and installation services
Fabric protection
Special Orders
Merchandise delivered or picked up over 30 days ago (excluding Bedding 40 Day Comfort Guarantee)
Merchandise opened, used, or damaged
Delivered upholstery once left in the home
Bedding not meeting the requirements of the 40 Day Comfort Guarantee
Clearance Center
This return policy excludes ALL merchandise from the Clearance Center sold "AS IS" without guarantee,
unless otherwise noted on sales receipt.
