Olum's Return Policy (Excluding Bedding and Special Orders)
Please refer to our 90 Day Comfort Guarantee (below) for details and restrictions.
"Special Orders" are items that Olum's does not stock and are non-cancelable and non-returnable. A 20% deposit is required on all Special Orders. The remaining balance is due before delivery. No refunds on Special Orders. Your receipt will indicate if an item is "Special Order".
Delivery fees are non-refundable. A pick up fee will apply if arrangements are made to return an in-stock piece.
This return policy excludes ALL merchandise from the Clearance Center sold "AS IS" without guarantee, unless otherwise noted on sales receipt.
All layaways must have a 20% deposit. Payments must be made monthly.
90 Day Comfort Guarantee (Bedding)
A new mattress purchase can be a significant investment. We, at Olum’s, believe our customers should be happy with their mattress purchase. We also know there are instances when a new mattress just doesn’t meet our customers’ satisfaction after sleeping on it for 30 days. We want you to be confident in your purchase, which is why we offer a 90 Day Comfort Guarantee.
During the life of your previous mattress, your body and sleep habits have adjusted to a gradual loss of support. It will take 30 days for your body to adjust to the support and comfort of a brand new mattress.
If after 30 days (from date of delivery) you decide you are not satisfied with your selection, Olum’s will allow you to re-select a replacement as long as it is done before the 90 Day Comfort Guarantee expires. If the replacement is equal to or less than the original mattress, there will be no additional charges. If the replacement is more, you pay only the difference in price.
In order for us to offer a 90 Day Comfort Guarantee you MUST buy a mattress protector from Olum’s with your new mattress. All returned mattresses must be clean and free of any stains in order for us to return them to the manufacturer or donate to a local charity. The 90 Day Comfort Guarantee is VOID if there is no mattress protector purchased with the mattress. A good quality mattress protector will protect your investment for years to come, and is an important part of a healthy night’s sleep. A mattress protector shields your mattress from perspiration, dead skin, allergens, and dust mites, all of which significantly decrease the expected life of a mattress. In addition, a mattress protector will keep your mattress free of stains and soil which voids the manufacturer’s warranty. Mattress protectors available at Olum’s are washable, and come with a ten year guarantee. Your sales associate will be happy to help you find the right mattress protector for you.
Olum’s Comfort Guarantee does not cover matching foundations, box springs, or adjustable bases.
There is no Comfort Guarantee on close-outs, floor samples, or mattresses purchased at the Clearance Center.
Due to the nature of its unique size, California King is excluded from our Comfort Guarantee. Please be sure that you in fact need a California King.
There are no returns on mattress protectors, pillows, sheets, or other bedding accessories.
Unfortunately, Olum’s is unable to offer refunds on any bedding products. Only the mattress will be exchanged under the Comfort Guarantee and any difference in price is the responsibility of the customer.
There can be no verbal changes to this Comfort Guarantee.
There is a limit of 1 comfort exchange per purchase.
Please make sure your receipt shows a mattress protector along with the mattress in order to validate your Comfort Guarantee at the time of sale.
The above policy is provided by Olum’s for the benefit of our customers. We sincerely hope you sleep healthier, better and more rested. Thank you for choosing Olum’s as your mattress headquarters!
MAGIC CIRCLE CREDIT
You must be 18 years or older and have a valid photo ID to apply for Magic Circle Credit. Magic Circle Credit offers 6 months interest free financing on all furniture and bedding purchases, 90 Days interest free financing on Appliances and Electronics. Magic Circle Credit accounts can be financed up to 24 months with applicable finance charges. Magic Circle Credit payments can be made at any location or online at Olums.com. We accept credit/debit cards for deposits and account payoffs. We do NOT accept credit cards for monthly payments. View additional financing policies at Olums.com/financing.
Olum's makes every effort to ensure that the information displayed on Olums.com is accurate, complete, and up to date. In spite of our efforts there may be instances where product or rebate information contains inaccurate or incomplete data. Olum's makes no guarantee that the content of Olums.com is error-free, complete, or up to date. We reserve the right to correct errors and/or update the content of Olums.com at any time without notice. Olum's also reserves the right to refuse or cancel any order, which contains an error or inaccuracy, including after the order has been submitted and whether or not the order has been confirmed, and payment processed. If your order is cancelled after payment has been processed we will issue a refund for the full amount charged.
The manufacturers not Olum's offer all rebates displayed on this site. They are subject to the terms and conditions specified by each manufacturer, including qualifying purchase dates, quantity limitations, and eligibility of combining offers. Please save a copy of all paperwork submitted for an offer in case you need to contact the manufacturer regarding your rebate. Olum's cannot be held responsible for unfulfilled rebate claims.
Olum's Best Price Promise takes the guesswork out of getting more for your money! We beat your Best Price or you get $100! Our $100 reward means that we will beat any price before you buy. The competitive offer must be new, crated, same model, include delivery and same services (where applicable) from an authorized dealer within our Trade/Delivery area and be substantiated with an invoice or an ad currently in effect. This offer does not apply to mail orders, the internet, manufacturers rebates, going out of business sales, one-of-a-kind, or limited quantities sale, or when items are not available at the retailer. Under these conditions, before you buy, if we don't beat your best price, we'll pay you $100. A check will be mailed from our corporate office.
Olum's respects each and every one of our customers' right to Privacy. At no time will any personal information given to Olum's (i.e. name, address, phone number(s), email address, purchase history, etc.) be sold or transferred to any other party. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service for many years to come.
If you place an online order, our secure order form requests contact, billing, and financial information (credit card account numbers). Contact information from the order form is used to send orders and information about our company to you. Your contact information is also used to get in touch with you regarding the status of your order. The financial information collected is used ONLY to process payment for the products ordered.
We maintain a previous customer database email list and run contests in which we ask for contact information. This information is used to contact winners and provide information about our company. No contest information entered on this site will be shared with other companies. The customer's contact information is also used to contact consumers when necessary, such as product recalls or service issues. Users may choose not to receive future mailings from us by deleting their names from our list.
Remove/Deactivate Your Name from Our List:
You can opt out of future emails by contacting "firstname.lastname@example.org" and placing "Remove Me" in the subject line.
You can send a written request to:
Olum's of Binghamton, Inc.
3701 Vestal Parkway East
Vestal, NY 13850
ATTN: Marketing Department
We at Olum's understand that our customers wish to keep their personal information private and we have gone to great lengths to insure that all such information is guaranteed complete privacy.
Credit Card and Order Data
The order confirmation and checkout areas of Olums.com are secured using SSL encryption. This ensures that your credit card account number and personal information are never sent over the Internet, unencrypted. Your credit card information is immediately stored in its encrypted form on our servers. Once encrypted, no one except the credit card authorization company can decrypt it. Your account number is never displayed on our site. Your personal information, such as your billing & shipping address, is stored in our secure server. Only those with proper authorization can view this data. GUARANTEED.
All content contained on the Olum's website including logos, graphics, photographic images, and text is the property of Olum's of Binghamton, Inc. and it's suppliers and is governed by United States of America copyright laws. Any reproduction, modification, distribution, republication, or display of said content is strictly prohibited. Except in connection with shopping or placing an order the contents may not be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, reproduced or framed without express written consent of Olum's of Binghamton, Inc. Any consent given will be terminated automatically if any of the terms and conditions of this website are breached.