Store Policies | Olum's
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 607-729-5775 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Olum's Return Policy (Excluding Bedding and Special Orders)

  • Return of merchandise must be made within 30 days of delivery or pick up.
  • Merchandise must be in original cartons, unused, unopened, and undamaged.
  • Delivered Merchandise – Delivered items are opened before delivery to inspect for damage. Delivered items are subject to a 20% restocking fee. Items that do not fit are subject to a 20% restocking fee. Upholstered items once left in the home, are non-returnable.
  • Customer Picked Up Merchandise - Please inspect ALL items when picking up at the Distribution Center or at one of our locations. Please inspect items that are "Floor Sample" during pick up. "Floor Sample" items are non-returnable. Items that are damaged due to customer handling are non-returnable.

Bedding Returns

Please refer to our 90 Day Comfort Guarantee (below) for details and restrictions.

Special Orders

"Special Orders" are items that Olum's does NOT stock. All Special Orders are non-cancelable and non-returnable. A 20% deposit is required on all Special Orders. The remaining balance is due in full, or must be financed, before delivery. No refunds on Special Orders. Your receipt will indicate if an item is "Special Order".

Delivery Fees

Delivery fees are non-refundable. A pick up fee will apply if arrangements are made to return an in-stock piece.

Non-returnable/Non-refundable Items

  • Labor, assembly, delivery, and installation services
  • Fabric protection
  • Items stated to be sold "AS IS", including but not limited to "Floor Samples" and merchandise from the Clearance Center
  • ALL merchandise from the Clearance Center sold "AS IS" without guarantee, unless otherwise noted on sales receipt
  • Special Orders
  • Merchandise delivered or picked up over 30 days ago (excluding Bedding 90 Day Comfort Guarantee)
  • Merchandise opened, used, or damaged
  • Delivered upholstery once left in the home
  • Bedding not meeting the requirements of the 90 Day Comfort Guarantee

Restocking Fees

  • A 20% minimum restocking fee will be applied to returned in-stock items
  • If applicable, additional delivery or pick up charges will apply

Clearance Center

This return policy excludes ALL merchandise from the Clearance Center sold "AS IS" without guarantee, unless otherwise noted on sales receipt.


All layaways must have a 20% deposit. Payments must be made monthly.

  • Electronics - 30 days maximum layaway
  • Appliances - 3 months maximum layaway
  • Furniture - 6 months maximum layaway

*Note: Special Orders on Layaway must be PAID IN FULL before the order will be placed with the manufacturer.*

Any cancelled Layaways will incur a 10% cancellation fee. *Special Orders are non-cancelable once order has been placed with the manufacturer.*

90 Day Comfort Guarantee (Bedding)

A new mattress purchase can be a significant investment. We, at Olum’s, believe our customers should be happy with their mattress purchase. We also know there are instances when a new mattress just doesn’t meet our customers’ satisfaction after sleeping on it for 30 days. We want you to be confident in your purchase, which is why we offer a 90 Day Comfort Guarantee.

During the life of your previous mattress, your body and sleep habits have adjusted to a gradual loss of support. It will take 30 days for your body to adjust to the support and comfort of a brand new mattress.

If after 30 days (from date of delivery) you decide you are not satisfied with your selection, Olum’s will allow you to re-select a replacement as long as it is done before the 90 Day Comfort Guarantee expires. If the replacement is equal to or less than the original mattress, there will be no additional charges. If the replacement is more, you pay only the difference in price.

In order for us to offer a 90 Day Comfort Guarantee you MUST buy a mattress protector from Olum’s with your new mattress. All returned mattresses must be clean and free of any stains in order for us to return them to the manufacturer or donate to a local charity. The 90 Day Comfort Guarantee is VOID if there is no mattress protector purchased with the mattress. A good quality mattress protector will protect your investment for years to come, and is an important part of a healthy night’s sleep. A mattress protector shields your mattress from perspiration, dead skin, allergens, and dust mites, all of which significantly decrease the expected life of a mattress. In addition, a mattress protector will keep your mattress free of stains and soil which voids the manufacturer’s warranty. Mattress protectors available at Olum’s are washable, and come with a ten year guarantee. Your sales associate will be happy to help you find the right mattress protector for you.

Olum’s Comfort Guarantee does not cover matching foundations, box springs, or adjustable bases.

There is no Comfort Guarantee on close-outs, floor samples, or mattresses purchased at the Clearance Center.

Due to the nature of its unique size, California King is excluded from our Comfort Guarantee. Please be sure that you in fact need a California King.

There are no returns on mattress protectors, pillows, sheets, or other bedding accessories.

Unfortunately, Olum’s is unable to offer refunds on any bedding products. Only the mattress will be exchanged under the Comfort Guarantee and any difference in price is the responsibility of the customer.

There can be no verbal changes to this Comfort Guarantee.

There is a limit of 1 comfort exchange per purchase.

Please make sure your receipt shows a mattress protector along with the mattress in order to validate your Comfort Guarantee at the time of sale.

The above policy is provided by Olum’s for the benefit of our customers.
We sincerely hope you sleep healthier, better and more rested.
Thank you for choosing Olum’s as your mattress headquarters!


You must be 18 years or older and have a valid photo ID to apply for Magic Circle Credit. Magic Circle Credit offers 6 months interest free financing on all furniture and bedding purchases, 90 Days interest free financing on Appliances and Electronics. Magic Circle Credit accounts can be financed up to 24 months with applicable finance charges. Magic Circle Credit payments can be made at any location or online at We accept credit/debit cards for deposits and account payoffs. We do NOT accept credit cards for monthly payments. View additional financing policies at Errors

Olum's makes every effort to ensure that the information displayed on is accurate, complete, and up to date. In spite of our efforts there may be instances where product or rebate information contains inaccurate or incomplete data. Olum's makes no guarantee that the content of is error-free, complete, or up to date. We reserve the right to correct errors and/or update the content of at any time without notice. Olum's also reserves the right to refuse or cancel any order, which contains an error or inaccuracy, including after the order has been submitted and whether or not the order has been confirmed, and payment processed. If your order is cancelled after payment has been processed we will issue a refund for the full amount charged.


The manufacturers not Olum's offer all rebates displayed on this site. They are subject to the terms and conditions specified by each manufacturer, including qualifying purchase dates, quantity limitations, and eligibility of combining offers. Please save a copy of all paperwork submitted for an offer in case you need to contact the manufacturer regarding your rebate. Olum's cannot be held responsible for unfulfilled rebate claims.

Price Guarantee

Olum's Best Price Promise takes the guesswork out of getting more for your money! We beat your Best Price or you get $100! Our $100 reward means that we will beat any price before you buy. The competitive offer must be new, crated, same model, include delivery and same services (where applicable) from an authorized dealer within our Trade/Delivery area and be substantiated with an invoice or an ad currently in effect. This offer does not apply to mail orders, the internet, manufacturers rebates, going out of business sales, one-of-a-kind, or limited quantities sale, or when items are not available at the retailer. Under these conditions, before you buy, if we don't beat your best price, we'll pay you $100. A check will be mailed from our corporate office.

Privacy Policy

Olum's respects each and every one of our customers' right to Privacy. At no time will any personal information given to Olum's (i.e. name, address, phone number(s), email address, purchase history, etc.) be sold or transferred to any other party. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service for many years to come.

Online Orders

If you place an online order, our secure order form requests contact, billing, and financial information (credit card account numbers). Contact information from the order form is used to send orders and information about our company to you. Your contact information is also used to get in touch with you regarding the status of your order. The financial information collected is used ONLY to process payment for the products ordered.

Surveys/Mailing List

We maintain a previous customer database email list and run contests in which we ask for contact information. This information is used to contact winners and provide information about our company. No contest information entered on this site will be shared with other companies. The customer's contact information is also used to contact consumers when necessary, such as product recalls or service issues. Users may choose not to receive future mailings from us by deleting their names from our list.

Remove/Deactivate Your Name from Our List:

You can opt out of future emails by contacting "" and placing "Remove Me" in the subject line.

You can send a written request to:
Olum's of Binghamton, Inc.
3701 Vestal Parkway East
Vestal, NY 13850
ATTN: Marketing Department

Please Note:
This Privacy Policy does not apply to other websites that may be accessed through the Olum' website. Our site contains links to other sites operated by third parties. We encourage you to read the privacy policies of those sites to learn how they collect and use information about you.

Shopping Security

We at Olum's understand that our customers wish to keep their personal information private and we have gone to great lengths to insure that all such information is guaranteed complete privacy.

Credit Card and Order Data

The order confirmation and checkout areas of are secured using SSL encryption. This ensures that your credit card account number and personal information are never sent over the Internet, unencrypted. Your credit card information is immediately stored in its encrypted form on our servers. Once encrypted, no one except the credit card authorization company can decrypt it. Your account number is never displayed on our site. Your personal information, such as your billing & shipping address, is stored in our secure server. Only those with proper authorization can view this data. GUARANTEED.


All content contained on the Olum's website including logos, graphics, photographic images, and text is the property of Olum's of Binghamton, Inc. and it's suppliers and is governed by United States of America copyright laws. Any reproduction, modification, distribution, republication, or display of said content is strictly prohibited. Except in connection with shopping or placing an order the contents may not be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, reproduced or framed without express written consent of Olum's of Binghamton, Inc. Any consent given will be terminated automatically if any of the terms and conditions of this website are breached.