Appliance Repair Manufacturer's Warranty: Your new appliance generally comes with a 1-Year Manufacturer’s Warranty. This means the manufacturer will provide service, free of charge, during the first year of ownership for issues directly related to the primary function of the appliance. All warranty repair coverage is determined by the manufacturer. Please refer to your owner’s manual for a full description of what is covered by your specific product warranty.
Appliances Cosmetic Warranty: All cosmetic issues are time sensitive with the manufacturer. Please be sure to fully inspect your item within 72 hours of possession. Even if not being installed for months. This will ensure coverage for any imperfections. Refer to your owner's manual for the exact cosmetic policy of your item.
Manufacturer Warranty:
1) Call manufacturer to discuss issues.
2) Receive Service/Repair Authorization from Manufacturer (ARO#)
3) Manufacturer will assign you to an authorized service provider. Most commonly Olum's, but could vary depending on availability.
If Authorization is NOT given, see "Third Party" below
Extended Third Party Warranty:
1) If Manufacturer will not cover service, and you've purchased an extended warranty, please call your Warranty Company to discuss issues for Service/Repair Authorization.
2) Warranty Company will contact Olum's Service with their Authorization.
3) Warranty Company will contact an authorized provider for you. Commonly Olum's but varies dependent upon availability.
Appliance Warranty:
Epic Protection, visit (https://www.epicprotectplan.com) or click here, you can also call: 1-800-452-3599
Call the Manufacturer's Service Line for dispatch of a covered repair.
If you are currently out of warranty, you may call us to schedule an appointment for products purchased here or elsewhere!
Call Olum's Service: 607-729-3600
Furniture Repair Manufacturer’s Warranty: Your new Furniture generally comes with a 1-Year Manufacturer’s Warranty. This ensures your product will be free from Manufacturer Defects for 1 year. If you should need service on your new furniture, we can initiate your claim. The fee is $49.99 (local area). We will inspect the unit, take the required pictures, and submit the damage to the Manufacturer. The Manufacturer will determine if the issue will be covered. If covered, we will come and repair the item at no further cost. If the Manufacturer determines the issue is not a defect, you will have the option to pay for the repair. Please see the Manufacturer’s website for full details on your product warranty.
Manufacturer Warranty: See manufacturer’s website for product warranty details.
1) Call Olum’s to discuss issues, process claim with manufacturer, and set up appointment (fee assessed).
2) Olum’s will collect any documentation needed to process claim with manufacturer.
3) Olum’s Service will let you know what the manufacturer’s claim determination is, and the next steps.
Extended Third-Party Warranty:
1) If manufacturer will not cover service, and you’ve purchased an extended warranty, please call your Warranty Company to discuss issues for Service/Repair Authorization.
2) Warranty Company will contact Olum’s Service with their Authorization.
3) Olum’s Service will call you to set up an appointment.
Furniture Warranty Company
Montage, visit (https://www.montagefs.com) or click here, you can also call: 1-800-686-5559
Service Fees:
- Appliances/Furniture Service Call:..$99.99
- Labor:..........................................$75/hr
- Mattress Inspection:......................$49.99
- Furniture Claim Inspection:............$49.99
The prices listed are for the local area.
Please call for rates in your location.
Any calls that are deemed NOT Manufacturer Defects are charged at full rate to the customer. If you have a warranty, please call the manufacturer or extended warranty company first to determine repair coverage.
Prices are subject to change and vary dependent on the job. Please call for detailed information: 1-607-729-3600
Prefer to DIY? Most appliance parts are readily available through our Part Center. Call for details and parts available.
Phone:
1-800-216-7302
