23 cu. ft. French Door Counter-Depth Refrigerator

Hoping the replacement is better

Frustrated by Service 9/24/2022

I bought this fridge 9 months ago. I was happy until the freezer started frosting and icing up. The mullion between the 2 freezer drawers had a gap that allowed air/moisture in. It seems like it was screwed in too tight which caused it to bend. I contacted LG and they could not find anyone to repair it. The repair places I called did not want to work with LG because it takes LG too long to pay them. After about a month of multiple calls LG refunded my money. After speaking with the folks at Best Buy I purchased another of the same model hoping that it was a freak problem. I invested in their service plan as LGs customer service in my area is nonexistant.
Originally posted on lg.com

No, I do not recommend this product

Great Access

WStet 9/24/2022

No complaints on this great refrigerator so far. Plenty of room and we like the double freezer doors. The inside water access works great and we like thats its out of view. Great product.
Originally posted on lg.com

Yes, I recommend this product

Okay

Michelle rruder 9/23/2022

We have only had the fridge for a few months and the gasket has already broke. Hoping this isnt a glimpse into whats to come..
Originally posted on lg.com

No, I do not recommend this product

There would be good features if anything worked.

LG electronics LMWC23626S 9/22/2022

I bought this product four months ago and everything on it stopped working two months ago. I have seen an error code since early August and this refrigerator does not keep anything cool. Even worse Ive only had it plugged into the wall not really containing large sums of food. This is the worst product I have ever owned
Originally posted on lg.com

No, I do not recommend this product

Does Not Keep Food Cold

A Chef 9/19/2022

This simply does not keep food cold enough. The day after delivery the retailer sent an LG tech who told me to just turn it down for colder food and said a 5-degree variance was normal At the 37-degree factory setting it was temping 48+ degrees Even with it set at 33 it never got below 37. Items in door 45 degrees. It doesnt matter what the frige is set to it matters what the product temps at. Buy a good digital air thermometer and insta-read thermometer and check your product. Your food should be what the frige is set at if its working correctly. I dont think many people do this or realize its not at the set temp. I returned it immediately. Not sure how this passed any QC. LG has created a nice-looking expensive container that will spoil your food for you.
Originally posted on lg.com

No, I do not recommend this product

Lg French door refrigerator

Witchdr90 9/18/2022

Since the refrigerator was installed the ice machine has not made ice. Two months later and multiple phone calls still waiting on a repairman
Originally posted on lg.com

No, I do not recommend this product

Really like this fridge

Svetlana56 9/17/2022

Weve had our refrigerator for 2 weeks. Love the space the counter depth profile and no in the door ice/water dispenser. Only think that concerns me is how slow the ice maker works. Hope that it can keep up with the demands for ice in the hot summer months
Originally posted on lg.com

Yes, I recommend this product

Its my second one last one stayed at the house

taytob_ 9/16/2022

I had this fridge in a previous house and loved it so much I got a new one for my new house. Really nicely organized.
Originally posted on lg.com

Yes, I recommend this product

Bad Design

Kenny1234 9/15/2022

We brought this model because we wanted the water disposal inside the fridge. Everything works perfect. But who ever design the freezer compartments forgot to add a light on the bottom shelf. Even the top light should be in the middle and not on one side. But not to have any light on the bottom shelf is unbelievable. I cant believe i am the only one that has complain about this. Please let me know your thoughts.
Originally posted on lg.com

No, I do not recommend this product

Like the style and inside water.

Dave6073 9/15/2022

We bought a year and half ago and are pleased with the purchase. Refrigerator is exact on temperature.
Originally posted on lg.com

Yes, I recommend this product

Sleek Meets Slinky

The Ryans 9/14/2022

Weve had it about three months. It does the job. Its sleek exterior sold us. But it likes to roll out when you pull on the freezer drawers. A couple of plastic wedges can solve it. We like the water dispenser being inside rather than on the door. Its more aesthetically appealing and we think it leaves one less thing to have to clean. The ice-maker is a tad noisy. If you dont use ice much we suggest a model version of this unit without one.
Originally posted on lg.com

Yes, I recommend this product

Love my fridge

Shopper Sherry 9/14/2022

Love my fridge.. I actually bought my fridge about eight months ago because we were building an ADU. Finally got it moved into my new home now that its done and Im loving it. I love the two drawers on the bottom so convenient and the whole look of that refrigerator..
Originally posted on lg.com

Yes, I recommend this product

Refridgerator stopped cooking in 2 months

Aniketh kumar varma 9/13/2022

I bought this 2 months ago and the refridgerator stopped cooling with in 2 months.LG service center took 15 days to fix it. It was a worst experience I had with LG
Originally posted on lg.com

No, I do not recommend this product

Jim Chip 9/10/2022

We bought the LG to replace a five year old side by side with a french door. It had serious serious problems with the external water and ice cube maker. I wish we had bought the LG back then. Our new LG is well designed. The ice cube maker and internal cold water feature is great. We love our LG refrigerator.
Originally posted on lg.com

Yes, I recommend this product

Rob our Repair Service Tech

Gregory Bartuch 9/4/2022

Rob our Repair Service Tech was excellent explaining our issue with our refrigerator. He replaced our compressor and its reaching its temperature.
Originally posted on lg.com

Yes, I recommend this product

Great product

Joe749 8/17/2022

The best refrigerator weve ever had. Beautiful design
Originally posted on lg.com

Yes, I recommend this product

Love the no finger print surface

All of LG Appliances 8/16/2022

This unit replaced are old one. And if we have replace any of others it will be with LG appliances.
Originally posted on lg.com

Yes, I recommend this product

Lots of room

Kitsanddogs 8/16/2022

This was delivered a month ago and I love it. The reason for 4 instead of stars is the freezers a little small and the cold water dispenser isnt as cold as I would like. But considering the price compared to other refrigerators I looked at with the same features it was a great deal
Originally posted on lg.com

Yes, I recommend this product

User Friendly Layout

RJJW 8/16/2022

Ive had it for about 9 months. Love the layout I can see EVERYTHING thats in the Fridge. Only issue was the Ice Maker wasnt putting out much ice. Once we contacted LG performed the Troubleshooting recommendations - its working great
Originally posted on lg.com

Yes, I recommend this product

Perfect combo of look and function.

RosaH 8/14/2022

I am so happy I chose LG over the other brands when looking for new appliances. I especially love the water dispenser inside the fridge. Ingenious It has a built-in filter too. For my old fridge I used to have to clean the water dispenser drip tray all the time because it collected dust and the spout was hard to clean. I love the roominess and the double freezer.
Originally posted on lg.com

Yes, I recommend this product

Love this fridge

Nicky H 8/13/2022

We love this fridge. Its one of the more spacious counter depth fridges out there. It looks awesome in our kitchen. We love the lighting the water dispenser the ice maker and the set up of it. The door shelves are the perfect size as well as the interior shelves. Its very quiet too.
Originally posted on lg.com

Yes, I recommend this product

I love my LG Frig......but

Jackie O 54 8/9/2022

Well isnt it funny that LG would send me a link now to write a review. I have only had this frig right under 1 year and the freezer is getting frost in both drawers. Called Best Buy where we bought it they said you have to call LG directly. Had to look up the customer service # on line. They did come out within 4 days but had to order a part. They did send a service guy out so fingers crossed this will work. But.....when you pay this amount of money for anything it should work for years. Not start falling about in 11 months. The jury is still out in this frig.
Originally posted on lg.com

No, I do not recommend this product

Dont miss the mess on the door

Sdsick13 8/9/2022

I have had this for 3 weeks now and love it. I enjoy having the water inside the pressure is better and any size container fits It make ice quickly and there is a lot more room than my old side by side. I would recommend
Originally posted on lg.com

Yes, I recommend this product

Definitely a LEMON

Do Not Buy this LEMON 8/7/2022

Bought this in October 2020 and have had a constant problem with it cutting off allowing food to spoil. Then it turns on snd refreezes everything. Have had several service calls with no resolution since by the time service arrives days later its working again. They refuse to replace it or refund our money which is exactly what the service tech said should be done.
Originally posted on lg.com

No, I do not recommend this product

Great refrigerator

Marco77 8/6/2022

Ive had mine over a year its been absolutely great. When I first bought it it didnt make very much ice so the servicemen came out and put in a new icemaker. Still didnt make very much ice so a second service man came out. This time the service man showed me why the icemaker stops making ice as long as you pull the ice back to the front occasionally itll make all the ice you want and very quickly. Then it started making a buzzing noise which was annoying so I contacted customer service and they told me to unplug it and plug it back in thats fixed it had it for more than a year and its worked flawlessly love it.
Originally posted on lg.com

Yes, I recommend this product

Overall a Good FridgeSome things to Watch Out For

PattiFlo 8/4/2022

A mixed review: Have designed into a number of homes LG counter-depths. This is the first 2-drawer. You do loose a little space doing this and the lower drawer does not have a light. Therefore this model becomes a personal preference thing. The inside fridge water dispenser is brilliant and solves some of the issues prevalent in many in-door ice makers/water dispensers. We find they are the most troublesome and should be avoided. Today we experienced a new twist: when using the leveler feet located at the front of the fridge the wheels sitting directly behind them DO NOT move up down in conjunction with the feet and in fact cannot be moved in height at all. This is a design flaw because levelers are used to not only help front-to-back but also leveling the fridge left-to-right. In the later situation lifting up one side removes the corresponding roller from the floor. Thus when moving the refrigerator to clean underneath or vacuum the backside you will be dragging the fridge and bending or weakening the leveler leg. Plus the dragging is extremely difficult. For refrigerators placed into a cabinet box this is a difficult task. When does this happen? In this case we were replacing a fridge into an existing cabinet area over time the lovely tile floor had settled slightly so that the front leveler legs needed to do the adjusting to compensate over the 36 width. One would think that such a small difference wouldnt turn into such a big thing however it changes the functions of the wheels just enough that their purpose is rendered null. The solution is simple: make wheels that adjust with the legs. I have gone thru many depts at LG as well as talented installers and the work-arounds are non-existent insufficient and expensive. In addition to needing to move a fridge for cleaning one may need to move it to service the water or electrical connections. LG should not design with a view toward only customers doing new construction they must look at customers replacing old appliances. In our situation we replaced 4 floor-sitting appliances and the LG fridge is the only one that gave me this problem. The gradual floor slope exists over approximately 20 feet and affects the entire kitchen. At this price-point time for LG to step-up and correct this flaw in their design or provide a replacement part that will accomplish the same.
Originally posted on lg.com

No, I do not recommend this product

Dreadful

Who the hell cares 8/4/2022

Bought 7 months ago after a multitude of problems with previous LG fridge. What possessed me to buy another one?? Freezer and bottom of fridge icing up and crazy loud noise. Defrosted but still loud noise and no cooling. Tech came out and determined evaporator fan motor no good. Its been 12 days now and still waiting for back ordered part. Never again will I buy this brand.
Originally posted on lg.com

No, I do not recommend this product

Do not buy

Sue 123 8/4/2022

Do not buy. Builds up ice and frost in freezer compartment. After 3 service calls and part replaced the ice and frost build up continues.
Originally posted on lg.com

No, I do not recommend this product

John and Kathy Souza 8/3/2022

We bought our first LG the end of May and had to swap it out because the icemaker had icicles hanging from it in less than a week. The second one had the same problem and the third one as well.
Originally posted on lg.com

No, I do not recommend this product

Help online

z4ever 8/2/2022

Promptly received the information I needed in a clear form. Was able to fix the problem myself.
Originally posted on lg.com

Yes, I recommend this product

Great internal water dispenser near and eady

Stylish and functional 8/2/2022

Purchased in Jan 2022 love the no fingerprint surface and counter depth.
Originally posted on lg.com

Yes, I recommend this product

Love the room I have inside.

DEEDEE07 8/1/2022

Bought this to replace a old one. So glad I did LOVE FREEZE DRAWERS. I had a side by side before and like this one much better. Plenty of room inside fridge part also and light to see everything.
Originally posted on lg.com

Yes, I recommend this product

Love the refrigerator BUT

Marian Orenstein 8/1/2022

Love the 4 door lg but am having trouble with both bottom freezers icing up so much I couldnt close the doors. Lg sent a repairman out to fix the problem which he said was creating moisture because doors wouldnt lose all the way. I had to empty out the entire refrigerator for 48 hours to melt all the ice and dry it out. Its been 2 weeks and its starting to ice up again I check seals on the freezer doors every time I go to use the refrigerator. I hope this isnt a continual problem with this model.
Originally posted on lg.com

No, I do not recommend this product

Frost Problem

DP CAL 7/29/2022

Not happy-there has been a frost build up problem in the freezer drawers from almost the start. The LG service person said they have heard that complaint a lot with these models. He tried re-seating the gaskets and it is still happening so they will try to get new gaskets. This is with a brand new unit so I am very disappointed.
Originally posted on lg.com

No, I do not recommend this product

great products

littleflog 7/28/2022

great features but inside shelfs vibrate and make noise when closing the frig door
Originally posted on lg.com

Yes, I recommend this product

This refrigerator has so much space

Mdgad 7/28/2022

I bought this a month ago and love the space it has. We have an odd size space and limited opening of the door on one side. The French doors have solved a lot of our problem. I love the water inside the door. It has an accurate dispense to your cup or water bottle which I love that your water bottles and yeti actually fit to be filled-no more splashing all over the floor like the external water dispensers tend to do. I like the ice in the middle drawer. I bought a stainless steel scooper to get the ice. Overall I am very pleased with this purchase.
Originally posted on lg.com

Yes, I recommend this product

Compressor issues

Deloc 7/27/2022

I bought this fridge two years ago and have had to replace the seal on the top freezer as it was not properly installed and recently had the compressor fail. We had to throw away all food in the cooler and the freezers. I also had to buy a mini fridge so that we could eat at home during the two week wait for the repair. Other than that I love the fridge.
Originally posted on lg.com

No, I do not recommend this product

Looks great good value for the money.

LG 2 drawer 7/27/2022

There were not a lot of options because of size limitations but this refrigerator looks great in the space. The only drawbacks are two things we didnt think to look for. One is there is no light in the bottom drawer and the other is the display doesnt read the actual temperature of the unit.
Originally posted on lg.com

Yes, I recommend this product

Freezer temp now stays at 10 degrees

Zippi 7/20/2022

Its been under two years and the freezer wont stay at 0*. Ive used its diagnose feature and it says the freezer is opened too often. Just me and my husband live here so were not opening the freezer that often. Called customer service and waited on hold for two and a half hours and gave up. Now the same refrigerator is $700 more than when I bought it. Ill be calling a repairman soon.
Originally posted on lg.com

No, I do not recommend this product

Love this fridge

Lisa ZB 7/17/2022

I love this refrigerator Its roomy and easy to keep clean. My only problem was with the store I bought it through how they advertised it and the deliver service they used. I was disappointed that the description said it was all stainless steel but the sides are a plastic shell. In the end I love this fridge
Originally posted on lg.com

Yes, I recommend this product

Broke at 7 months and LG cant fix for a month

Hans Tay 7/17/2022

Broke at 7 months due to bad seal around freezer door and LG cant fix for a month. How do I do life with a family of 5? Refund request is refused. Previous LG fridge broke at 2.5 years due to compressor. We will never buy another LG fridge for the rest of our lives.
Originally posted on lg.com

No, I do not recommend this product

Lots of space

Ancun 7/9/2022

I have enjoyed this model. There is a lot of storage space on the shelves and in the doors. I find the drawers roomy too and the deli tray is a great bonus. My only reason for 4 stars is that while the ice maker does make ice its not fast enough for our familys needs.
Originally posted on lg.com

Yes, I recommend this product

Excellent layout and performance in general

Hoops85718 7/9/2022

This refrigerator was purchased and installed in late June of 2022. So far I am very happy with the layout which was a big part of why I chose to purchase this particular refrigerator. Performance seems to be great as well including the ice maker/built in water filter. The one problem that I have noticed is the rotating bar on the french door that flips into place when closed and flush with the door when open has about a millimeter of vertical play in it that means that if the doors are opened in anything other than a leisurely pace the bar will stay flipped out and could come into contact with the opposite door when closing both doors at once. This problem was discovered about a week after it was installed. Easy enough to avoid but it is annoying at the least. Another dislike is that while the face of the refrigerator is coated stainless steel so smudges dont show the handles are not and they show a lot. Very minor but worth noting. Overall I like it very much though and it has made my kitchen a better place to be and choosing a counter depth model made the space more useable as well.
Originally posted on lg.com

Yes, I recommend this product

French Door Counter Depth Fride

French Door fridge 2022 7/8/2022

Great buy Freezer seems small as ice tray takes up space love the large gallon size inside doors and water dispenser is strong. The fingerprint stainless exterior from is easy cleaner without special cleaners and accepts fridge magnets so far the best fridge I have owned
Originally posted on lg.com

Yes, I recommend this product

Worthless warranty

Garry Thorpe 7/5/2022

We have tried to get a service call for more than a month for a simple matter with no luck. Ive spoken to the warranty department and sent a picture of the proof of purchase from Home Depot. Still we are getting nothing. We purchased an extended warranty on top on the one that is supposed to exist with the product. Very disappointed
Originally posted on lg.com

Yes, I recommend this product

Lots of room

JoJo48 7/4/2022

We are very pleased with the storage in this refrigerator. It looks great love the 2 door freezer. I only thing we are disappointed in is the ice maker. Just doesnt seem to make much ice. Plan on contacting LG to see if there is a setting we can change. I am very pleased with this refrigerator after returning another brand that didnt work in our space.
Originally posted on lg.com

Yes, I recommend this product

I didnt test for bottles

Minimich29 7/4/2022

This fridge is great Freezer sections perfect. Keeps things cool/frozen as expected. Absolutely love the inside water dispenser. Having the ice in a drawer vs the door was an adjustment but it all worked out. While I am aware the shelves are adjustable they arent that adjustable unless I just am having a moment of confusion. Either way cant fit bottled beverages beer or soft drinks on any shelf. They arent tall enough. And if I drop on down some I end up with like 4 on the next shelf. That is literally my only complaint. If I figure it out and its a non issue Ill update my review. It is a little noisy when it kicks on or fills the water but not a deal breaker. I only hear it when Im in the kitchen and its silent in the house. But other than that love this fridge so far.
Originally posted on lg.com

Yes, I recommend this product

Very good overall.

Dan 81 7/4/2022

Only complaint is taste of water. Changed filters did the empty routine still has a plastic taste to it.
Originally posted on lg.com

Yes, I recommend this product

Great Design and Function

MegaPod 6/29/2022

I purchased this French door with dual freezer bins design after my 15 year old side-by-side refrigerator/freezer failed. Although I would have preferred water and Ice in the door this model provides a simpler approach of ice in the drawer and cool water inside the left door. The refrigerator is very quiet and has greater electric efficiency than the model it replaced.
Originally posted on lg.com

Yes, I recommend this product

Roomy and enuff ice

Hhoot10 6/23/2022

I purchased this 6 weeks ago from Costco. It had a strange noise so I asked for tech support I did not get help from LG but Costco came through. They gave me the option of returning since I was with in the 90day window I declined and had a service technician come and evaluate he changed out the ice maker not sure if that was the strange sound but after a week no more sounds and I am happy with the room inside and the amount of ice it makes. The outside is friendly to fingerprints no need to be polishing. I still have a month or so if I have to return but for now it looks like it is a keeper.
Originally posted on lg.com

Yes, I recommend this product