Display goes dark
Buggy222
5/20/2021
Like many others I find that the clock display goes dark. I spoke to customer service who tell me it is an energy saving feature and there is no fix. Why would you have a clock go dark?? Clearly a design defect, it is a shame they cannot come up with a fix for this.
Originally posted on Bosch.com
No, I do not recommend this product
Awesome microwave
Katie
5/20/2021
Super easy to use. The beeps are quiet which I love. It cooks well and evenly. I didn't realize that there was a difference between microwaves....but apparently there is! Love it. Also looks great installed
Originally posted on Bosch.com
Yes, I recommend this product
microwave function doesn't even work
liam
5/17/2021
This microwave was purchased a few months ago and even after multiple technician visits still won't operate. All the other buttons and functions work properly, but the microwave function won't actually start, which leads me to believe there's an issue with the door micro-switches causing the microwave to think the door is still open even when it's totally closed. The door also doesn't even open the full 90 degrees to completely horizontal, which makes the usability of this thing pretty awful even if it actually worked properly.
To top this all off, Bosch won't honor its "limited warranty" even though we have the original receipt from the store we purchased this from. Apparently we need some kind of special, extra-detailed receipt for Bosch to even consider servicing their defunct product, and the standard kind of receipt given to us (and pretty much every other consumer that shops at any retail store) from the store will not suffice.
All in all, we now have a microwave that has no microwave capability, with a door that won't open wide enough to be a useful appliance, backed by a manufacturer willing and eager to shirk on their products' warranties. It's essentially the world's most expensive kitchen timer. But hey, at least it looks good.
Originally posted on Bosch.com
No, I do not recommend this product
Good microwave
Skimmie
5/11/2021
I am very happy with my microwave. The glass revolving tray could be better designed. The roller base is always off center and glass comes out of grooves easily. Also because of the placement of the door, it is difficult to clean if mounted above oven. Otherwise excellent equipment.
Originally posted on Bosch.com
Yes, I recommend this product
Poor Quality
Greg
5/8/2021
We purchased a complete Bosch kitchen suite and happy with all except this microwave. Can not read the time as it only works when you push a button and goes completely dim in a few minutes. Why would they put a clock on if you can't even read it. Customer service says it was designed this way. How silly is this. Just an excuse to cover up a design flaw which they have no intention on fixing.
Originally posted on Bosch.com
No, I do not recommend this product
Bosch microwave
Unhappy customer
5/4/2021
After just 2 months our brand new microwave stopped working. We called Bosch and the best they could do was schedule service 4 weeks out. Then we had to wait another 2 weeks for the defective part to be repaired. Also the interior capacity is very small. We would not buy a Bosch microwave again.
Originally posted on Bosch.com
No, I do not recommend this product
Good Product
Poppah
4/28/2021
Nice appliance. Easy to use. Quiet operating. I wish the "end" signal had more volume to it.
Originally posted on Bosch.com
Yes, I recommend this product
Top Notch Microwave
Chuckie
4/14/2021
My family loves this microwave. Love the fold out door really looks stylish and works great
Originally posted on Bosch.com
Yes, I recommend this product
Great while it worked
TX modern farmhouse
4/10/2021
It started sparking after owning it less than a year. Technician said it's an issue that can't be fixed. This is the most expensive microwave we have ever purchased and the only issue we have ever had with one.
Originally posted on Bosch.com
No, I do not recommend this product
Microwave review
Christine Koppang
4/9/2021
I love the microwave, but the panel characters are very dim and barely visible except for right after I run the microwave. Apparently this is a known panel defect but they are still selling/shipping customers microwaves with the defective panel. Disappointing for a Bosch product.
Originally posted on Bosch.com
Yes, I recommend this product
Modern communication.
Anton
3/31/2021
We purchased this unit as an integrated over/microwave combination approximately 3 years ago. The microwave recently called it quits and we were told not reparable. The magnetron blew out. We are out of warranty, of course. Rather than spend a great deal of money for w new over/microwave, I tried contacting Bosch to inquire as to the possibility of finding a way to salvage the microwave section. Instead of a reply, all we get is promotional emails. I would strongly recommend avoiding this line. Actually, I would emphatically say to avoid this product. Both the product and product support have been sorely lacking.
Originally posted on Bosch.com
No, I do not recommend this product
Best Microwave I've had!
Kate
3/30/2021
I have had many microwaves prior to this Bosch. By far, it is the best! It is versatile and easy to use. I would recommend it to anyone looking for a great microwave.
Originally posted on Bosch.com
Yes, I recommend this product
Control Panel
Screen Red Bars Image
3/5/2021
Control Panel was replaced due to low visibility. The image is better, but is still very light in comparision to the image displayed on the Bosch Built-in Oven that is located right below the Bosch Microwave. The Microwave functions on cooking levels, but I have had on 3 occasions bright red bars under the time appear during cooking. Once cooking ceases the bars can be seen as dark images for a few hours and then fade. I had repair in again, but repair tech could not get the Microwave to recreate the issue. I showed technician a picture of the bars after the end of the cooking cycle. He said it was hard to see the bars at the time he was viewing. For this review, I toned down the graphic levels so for better viewing. I did not think to do that while tech was here. He said he would note issue in case the issue became frequent. He said the unit was functioning for now and we agreed that if it continued and was frequent that I would contact Bosch.
Originally posted on Bosch.com
Yes, I recommend this product
Dimmed Panel display
THamilton
3/2/2021
Brand new install for our kitchen remodel. We purchased 3 items from Bosch and unfortunately we are not pleased with the quality of the built in microwave oven 500 series. The display will not hold it's level of brightness and is barely visible. I contacted Bosch and they sent out out a repairman but he left due to impatience awaiting it to reset back to the barely readable brightness. I would not recommend this product; however, will update the review if resolved.
Originally posted on Bosch.com
No, I do not recommend this product
Never again ..... !
Gary B
2/28/2021
We chose Bosch appliances for our kitchen when we built in 2017 thinking we were getting relatively high end equipment. To start the 500 series microvave oven was not designed for ease of use and maintenance. I could live with those flaws associated with the design but now the spring assisted door hinges have failed and we researched and found you have to replace the entire door to fix. It is just my wife and I using the microwave and the spring failure was not a result of harsh treatment. I see from other reviews that this is not a one off issue which tells me it is a product issue that Bosch should fix as a product failure unrelated to normal use. The one year warranty should not keep Bosch from addressing this issue.
Originally posted on Bosch.com
No, I do not recommend this product
Bosch Built-in Microwave
panuli
2/24/2021
This microwave is high quality and operates well. The touch pad is easy to understand. Our microwave is installed above the countertop relatively high: the controls are difficult to reach for shorter persons. Having controls on one side instead of above the door would improve this.
Originally posted on Bosch.com
Yes, I recommend this product
Advanced Features seem like a gimmick
Zach
2/23/2021
Overall the microwave is fine but a lot of the advanced features seem like gimmicks and don't really work. For example, the "sensor reheat" will make the cheese on your piece of pizza boil. Not exactly the ideal temperature to eat if you like to keep your taste buds.
Originally posted on Bosch.com
No, I do not recommend this product
Great microwave
Mabel
2/17/2021
Great product
Originally posted on Bosch.com
Yes, I recommend this product
Microwave
Nancy
2/9/2021
numbers are small and difficult to see. The clock is almost impossible to see and the the timer is so quiet that unless you are right next to it you don't know when your food is done.
Originally posted on Bosch.com
No, I do not recommend this product
Microwave Control Panel Dim
Microwave Control Panel
2/8/2021
The control panel was replaced because it was dark and barely visible at best if you stood right in front of panel to operate. The control panel was replaced and viewing is better, but is not as visible as the oven panel light. If the kitchen is bright during the day, it is much harder to view.
Originally posted on Bosch.com
No, I do not recommend this product
Cleaning Nightmare
Seriously Frustrated
2/4/2021
We bought all BOSCH appliances when we built our home 7 months ago. This microwave opens like an oven, why not side ways? This is built over our oven, I am 4'10'' and I have hard time reaching in to put or pull anything out of this thing. It is the stupidest design I have ever seen. Another thing is the problem of condensation (water vapors) after every use (it can be anywhere from 60 seconds to 5 minutes!!) I have used some cheap brand that cost only $200 and it has never done this. I am not sure if the vent has been built properly or not or this is an issue with other people as well. I would love to hear from them. Cleaning the back of this is not possible even with a step stool because it is too dangerous. Thank the lord my husband cleans that!! I am very disappointed with this product and we spent $1200 for this. The sad part is the replacement will need to be difficult with this dimensions, or I would love to replace it and not get aggravated everyday....
BTW: "Would you like to participate in the Sweepstakes" is a "Yes" or "No" question, NOT a "True" or "False"??? Has anyone even edited your website??
Originally posted on Bosch.com
No, I do not recommend this product
Beautiful microwave
Pinadancequeen
2/1/2021
This eye level microwave is compact and a pleasure to use!
Originally posted on Bosch.com
Yes, I recommend this product
Quiet and Easy to Use
Judy
1/29/2021
I just received this new microwave and found that it is much quieter than the previous one. The controls are also intuitive and easy to use. I like the features they have added like "melt" and setting power levvel is easy.
Originally posted on Bosch.com
Yes, I recommend this product
Great Microwave
imac51
1/29/2021
I love that it is easy to use. The fold down door is a plus for me. It is very quiet when is use. I love it.
Originally posted on Bosch.com
Yes, I recommend this product
Disappointing
Alma
1/25/2021
We moved into a house with a newly remodeled kitchen. We were excited about having Bosch appliances as we had heard good things about them. One month after moving in, the microwave (only 13 months old, and only in use for approx 6 months) started sparking. Our home warranty covered the repair cost to install a new capacitor. A year later the microwave started sparking again and we contacted a Bosch certified repair person. This time the magnatron, diode and capacitor again need to be replaced. This repair costs approximately half of what the microwave is worth. In addition, the display screen is not working properly as it is very difficult to read. Super disappointing as we either have to fix it or replace the unit.
Originally posted on Bosch.com
No, I do not recommend this product
Best Microwave Ever
Best Built-In!
1/24/2021
While a smaller cavity than some may want, this unit does an awesome job. Easy to use and very smooth hinges and latch. Thankful we convinced our builder that it could be installed in our cabinet choice. A great alternative to the common over the range or even countertop unit!
Originally posted on Bosch.com
Yes, I recommend this product
Beautiful, but faulty
Meeshee
1/22/2021
We moved into a new home in September 2019 and everything was installed and ready to go for us! This microwave is so pretty but about three weeks after the one year mark, it started making a strange sound and we saw a glowing light flashing at the top inside. It was inspected by a local appliance repair company and we also found out from several neighbors that they were having the same issue. Bosch would not cover any of the repair costs because it was past the one year warranty and it is going to cost us $400 to fix. The parts are on back order so we have been without a microwave for more than 3 months now...
Originally posted on Bosch.com
No, I do not recommend this product
Great Product
Great Product
1/22/2021
Love this BOSCH microwave. Quiet, efficient and great looking.
Originally posted on Bosch.com
Yes, I recommend this product
PERFECT FIT!!
Finally!!
1/19/2021
We looked for 2 years for a replacement microwave that would fit our built in space and Bosch came throught with this great product!
More money than we needed to spend on a microwave but we had no choice and so far so good!
Originally posted on Bosch.com
Yes, I recommend this product
Clock
Jack
1/14/2021
Once the clock is set stays bright for an hour and goes dim, we hardly can see. How to fix it.
Originally posted on Bosch.com
Yes, I recommend this product
Bad design of door, dim screen, and now dead
HoustonWill
1/8/2021
We have lived in our new house since august 17th. Almost immediately we realized we could not get items in and out of this microwave. We had to have a step stool to reach into it to over the drop down door, and certainly to clean it. We spent around $1800 on a carpenter and paint to modify the brand new kitchen, having the microwave lowered 10 inches, which makes the lower oven really low to the ground. I called and emailed Bosch because rhe screen always seems to be off, they said it was an energy saving festure but I find that hard to believe, since there is no reference to such a feature in the manual. Also why would there be a clock display on it or a kitchen timer if it is going to dim, and make those items where you cannot see them. Waking the dim screen is difficult as well. Now the unit has completely died, after popping the breaker several times, it completely stopped. We are waiting now for a week for a Bosch repair person. In the mean time I have bought a 60 dollar microwave to set on our counter to allow the kids to get by until repaired. I read the issues here and dread the thought of a repaired lemon.
Originally posted on Bosch.com
No, I do not recommend this product
BarelySeeControlPanel
Disappearing Display
1/5/2021
The control panel is barely visible so much so it appears the unit is not working. You can barely see time or functions. There are times I cannot see it at all.
Originally posted on Bosch.com
No, I do not recommend this product
It doesn't let you know when it's DONE!
Joann
12/20/2020
If there is a "ding" to announce that cooking is done, I don't hear it unless I have my ear to the mircowave, and then the fan usually drowns it out. Big flaw in my opinion. Cooks fine.
Originally posted on Bosch.com
No, I do not recommend this product
Microwave
Alex
12/18/2020
Terrible prodoct control panel is worthless..you can`t see it and pops breaker occastional without a load
Originally posted on Bosch.com
No, I do not recommend this product
Love this microwave!
Zapper
12/17/2020
This microwave opens like an oven - no more door to the left or right. I love the digital display and auto cook options.
Originally posted on Bosch.com
Yes, I recommend this product
Ergonomic Nightmare for Reaching/Cleaning
Carly
12/16/2020
This microwave makes me cringe everytime I have to cook in it and clean it! Not sure who designed it, but you should have indicated in the installation instruction to make sure it's installed where homeowners can actually reach inside it!! It's installed above our oven. I'm 5'7" and with the door pulled down, you HAVE to reach in 24" or TWO FEET to even get the dish to the middle of the round glass turntable!!!!! Do you know how DANGEROUS that is removing a hot baking dish full of food, a large bowl of soup or anything filled to the top with hot food? Then to clean it, I have to get a step ladder to reach the back of it.....which is a 31" reach to the back with the pull-down door!!!!! What were you thinking????? Why isn't there a side door option? Do you know how many times we've spilled entire HOT dishes? The open door comes under our armpits!! It was a wasted $1300! We now have to spend over $2,000 to get cabinet people in to redo the entire area JUST SO WE CAN REACH IN to safely put food in, take it out and clean it! We also can't see the display during the day because it's so dim. Doesn't matter what setting the brightness is on. Thank goodness for the oven clock!! What a mess you've made of this product!
Originally posted on Bosch.com
No, I do not recommend this product
Display is so dimmed that's it's not functional
Not Thrilled
12/1/2020
Was purchased and never used. Called Bosch to report the dim display. A Bosch service person came out and replaced the control panel. I was told that the display is dimmed because my kitchen is super bright in the daytime. At night, the issue is the same where I cannot see the display at all. It is as the product is off and is broken since I can't see what I am pressing. It's just so aggravating on a new purchase. You wouldn't expect a lemon on a new purchase. Yes we tried to adjust the display but to no avail.
Originally posted on Bosch.com
No, I do not recommend this product
Cooks fine, but display is disappointing
PWboise
11/27/2020
Easy to use. A bit deep to clean the back, but that can be seen as a plus for interior capacity. To save myself, I cannot get the display to stay on bright, cannot see the time at all during the it is so dim. Also bummed about being able to set the timer for only short times. It looks sophisticated
Originally posted on Bosch.com
Yes, I recommend this product
Faulty Display
AndyB
11/16/2020
This is a beautiful appliance; however the same day of installation I noticed an issue with the display panel. Although the display panel is initially bright and readable when pressing the keys, it seems to enter a sleep mode after several minutes and dims the display to the point where it becomes essentially unreadable. A quick Google shows this is a very common complaint. Please don't say it's designed to operate that way. We have the matching wall oven below, and its clock behaves as one would expect. Yes, I did set the display brightness setting to 3 (high).
Originally posted on Bosch.com
No, I do not recommend this product
Want to love so badly!
midwest88
11/3/2020
Remodeled kitchen & went with Bosch built in oven and microwave. Oven is great but takes forever to preheat. Microwave is a disappointment. Hard to clean because of how it opens (same as oven) and now after only four years, maybe five, the mother board has quit and repairmen can not find part. He was told that they no longer mother boards for my model. I will be doing more research. On a side note, Bosch dishwasher is amazing. They should stick to that!
Originally posted on Bosch.com
No, I do not recommend this product
Sleek microwave
Melissa
10/9/2020
This microwave's design is not only sleek and modern, but it is quiet as well.
Originally posted on Bosch.com
Yes, I recommend this product
Best warm up of leftovers ever!
Doctor
9/27/2020
I cook for the week of work and do eat a lot of leftovers. I use the sensor reheat and my food comes out cooked through and at a great temperature. It is so easy to use--just press the reheat and start.
Originally posted on Bosch.com
Yes, I recommend this product
Microwave
Meddy
9/19/2020
Had this microwave combined with oven for a few months. First the clock display kept going dim. Got the display replaced under warranty but it did not solve the problem. Now the Start/Enter button is not working. This is supposed to be a high end appliance but the performance is really disappointing. Never buy another Bosch. Stay away if you are looking for trouble free appliances.
Originally posted on Bosch.com
No, I do not recommend this product
So far it's okay
YJ789
9/18/2020
We've had this microwave for about a month and a half now and I would rate it 3 stars. Here's a couple reasons why.
-The clock light is VERY low, even on the highest setting for brightness.
-It doesn't warm food up as quickly as our last, this one takes double the time, again it's on the highest power which is 10.
-And the last thing is I really dislike that it blows all of the air out of the microwave while cooking, I'm sure they have a reason for it but it blows quite a bit.
Personally I was happy with our other brand microwave but this was a new build home and we didn't have a choice in appliances.
Originally posted on Bosch.com
No, I do not recommend this product
Bosch 500 series
John
9/17/2020
Our new home in Seattle came with this Bosch microwave and we have found it to be another top quality Bosch appliance. I would recommend it to anyone looking at a similar product.
Having previously owed Bosch appliances I expected a great product.
Expectations delivered.
Originally posted on Bosch.com
Yes, I recommend this product
The worst microwave/ customer service. Do not buy!
Suelee
9/14/2020
This microwave has a display panel which is supposedly adjustable ( brightness) which does not work. As well as the display panel shuts off completely which then needs to be put back into settings mode to turn on. Customer service said that this was a "power save" mode. Says nothing about it in manual. But..... Bosch had a service technician out twice to replace control panel , still does not work correctly and basically told me that I can't return/ replace
Originally posted on Bosch.com
No, I do not recommend this product
Excellent and easy to use
haze
9/9/2020
This is a beautiful microwave and the controls and user interface is super simple and easy to understand. Works great. Zero complaints.
Originally posted on Bosch.com
Yes, I recommend this product
Very poor customer service and repairs
Ashw
9/5/2020
We have a BOSCH 800 microwave (built-in). We have have very poor performance from this microwave. The display panel is very faint. The door springs failed twice (within 4 months). Each time, they sent out a repair man who suggested replacing the door each time. But when they replaced the door, the fuse blew and the microwave does not work any more. Each time, we have to be on the phone for over an hour to speak to Bosch customer service and they have not been helpful and in fact, have been threatening. I would absolutely never buy a BOSCH product again. I would rate it 0 stars if I could. (The oven and dishwasher I have from BOSCH still works very well, but their microwave series appears to be majorly flawed!)
Originally posted on Bosch.com
No, I do not recommend this product
Door too big
unhappy
9/2/2020
The micowave itself works great the one negative i didnt realize about this model before it was bought through the builder was that the door oped top to bottom rather than side to side the problem with that is that its very difficult to reach the rear of the microwave to clean it. We are confused since none of the micrwaves we have ever owned opened that way. We actually upgraded the bosch oven so it opened side to side to only find to our chargrin that the microwave opened up and down!
Originally posted on Bosch.com
No, I do not recommend this product
Sparky
Ttacy
8/25/2020
3.5 years old only owned it for 3 and I can't use it! Sparking almost to flames when certain food items are cooked. No no metal is near. Popcorn, hot dogs are just a couple of items. You never know when you place something inside what is going to happen. It's a wait and see. Afraid it will catch on fire! Extremely disappointed.
Originally posted on Bosch.com
No, I do not recommend this product
