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Exceptional Customer Service
From day one, Olum’s is committed to providing a quality customer experience. Extending beyond the initial purchase, our handling and delivery process is designed to meet or exceed those same standards, so you’re as satisfied with your in-store experience as you are when your product arrives on delivery day. We offer several delivery options to meet your needs. From curbside drop off to complete set up with free removal of your old appliances (excluding built in appliances). Our mattress delivery includes set up of your new mattress and removal of your old mattress. We will remove one mattress for every mattress purchased. To learn more about Olum’s delivery policy or to inquire about our delivery process, email us at email@example.com.
Always Know When We Will Arrive
Waiting around for a delivery can disrupt your daily routine. But at Olum’s, we provide a three-hour delivery window, so you know exactly when you can expect your item to arrive. You’ll receive a message the evening before your scheduled delivery letting you know the three-hour delivery window. For additional convenience, you can use our delivery tracker below to find out when you can expect delivery.
Friendly, Courteous Delivery
Before our team of trained delivery professionals arrives at your home, we’ll inspect your product to help ensure it’s in proper working condition. During delivery, our professionals will lay down appropriate floor coverings to prevent damage to household surfaces and remove all packaging from your product for recycling – last year alone, we saved over 59,000 tons of packaging from entering landfills.
After unboxing your item, the delivery professionals will hook up your appliance (if applicable), and ensure that your product is level for peak performance and efficiency. Before we go, our dedicated team will offer basic instructions on the operation of your new appliance or electronics, and haul away your existing piece of equipment. (See specific delivery policies below.)
Have a question about handling or delivery? Call your local Olum’s store today. For details about specific delivery policies, please review the information below.
Due to traffic, weather and routing we cannot give you an EXACT delivery time, but we can give you a 3-hour window of when to expect delivery. An automated system will call you the afternoon/evening prior to your delivery to provide you with the 3-hour window. If you cannot accept delivery of your items and need to reschedule, please call the store you purchased from, at least 48 hours in advance of the delivery date if possible, or email us at firstname.lastname@example.org.
We will level your new appliance to the existing floor surface, however, we will not place blocks, shims, etc, under the wheels or feet of any appliance in order to achieve a leveled appliance.
Empty Boxes and Packing Materials
We will remove all boxes and packing material of the delivered items. However, you may request any of the factory packing materials to remain at your home.
Path of Delivery
Please be sure passageways to the location of the new purchase is clear of any obstruction which could impede delivery or cause injury. This includes clearing the driveway and entrance to your home of any building debris, ice, snow, mud, furniture, etc.
Alterations to your Home
Removing door jams, door casings, molding, railings, etc, in order to clear the path of delivery must be completed before the arrival of our delivery team. If necessary, our delivery team will remove standard doors to accommodate the new product, but Olum's assumes no liability for damage resulting from performing this service.
Installation Old Appliance Removal or Relocation
We will recycle your old appliance(s) for no charge on a one-for-one basis. We will not transport your old appliance to another address.
Refrigerator or Freezer Removal
Please remove all food and fully defrost all freezers. If the unit is connected to an existing water line it must be disconnected prior to delivery.
Please remove all laundry from the machine.
Clothes Washer Removal
Please remove all water and laundry from the machine.
Unit must be disconnected and removed from under the counter.
BUILT IN APPLIANCES
The following appliances and or service are considered "built in" and will not be installed or connected by our delivery team. Arrangements can be made with our installation team to have your built-in appliance installed. Installation service is subject to different fees and policies than standard delivery. Ask a salesperson for more details.
The following are typical built-in appliances requiring installation by the Olum's installation team:
Electric Ranges - The manufacturer does not provide a new 220V electrical cord with new electric ranges. If you purchase a new cord and it is the proper length, we will attach it and plug it in, set the range in place, and the level the range. Delivery teams are not permitted to "hard wire" an electric range nor use an old cord to install the new range.
All ranges can tip and injury could result. To prevent accidental tipping of the range, please read warnings and follow instructions for the installation of the Anti-Tip Device, including the anti-tip protective bracket."
REFRIGERATORS & FREEZERS
Olum's delivery teams will set your new refrigerator or freezer in place, plug it in to an appropriate accessible grounded 110V outlet, level it to the existing floor surface, and set the controls. The new unit will take approximately 1 hour to get cold and up to 24 hours to reach the set operating temperature. Door Reversals: If requested at time of sale the door swing on your new top or bottom mount refrigerator will be reversed by Olum's prior to delivery for a nominal fee. (Providing your model offers this feature.) If you require a door reversal after your delivery day a service technician will be dispatched for an additional charge.
Washers - Our delivery team will set your new washer in place, connect the new hoses (4 foot) to your existing hot and cold water supply faucets, hang the drain hose on your drain, and level the machine to your existing floor surface. Wood pallets and cement blocks are not suitable surfaces for proper performance of your machine.
The manufacturer does not provide a new 220V electrical cord with new electric dryers. If you purchase a new appropriate cord (both in length and type) at the point of sale our delivery team will attach the new cord, plug it in to an appropriate accessible 220V outlet, set the dryer in place, and level the dryer to the existing floor surface. We will not "HARD WIRE" an electric dryer or use an old cord to install the new dryer.
Olum's delivery teams will hook up both natural gas and propane gas. The gas shutoff needs to be directly behind the appliance. Olum's cannot connect gas lines where the shut off is below the floor or behind the existing wall.
Olum's delivery teams will reconnect your existing venting to the new dryer provided the venting is of adequate length, diameter, lint-free, and proper material. New venting is available for purchase at time of sale as well as by the delivery team at time of delivery. For safety reasons, we will no longer hook a dryer up to vinyl ducting.
Olum's delivery will set up your furniture where you instruct them, assembling what needs to be assembled, provided the item(s) was not sold as a customer-assembled item. *We do not remove old furniture, case goods, or upholstery.*
Olum's offers FREE local delivery, set up, and removal (of your old mattress) on mattress purchases $599 or more. Local delivery is within a 25 mile radius of our store. In extended delivery area a delivery fee may apply - please contact store for delivery pricing and availability for your area. Mattresses under $599 have a delivery fee - please contact store for delivery pricing and availability for your area. Olum's will remove one mattress only for every mattress purchased. Example: You purchase a new queen mattress. We will remove the existing queen mattress and set up your new queen mattress in it's place.
Even though extreme care is taken during the removal of your old appliance(s) Olum's cannot be held responsible for damage to old appliance(s) or damage to your home during the removal of old appliance(s).